Politique de remboursement

# Return & Refund Policy — VELROVE

At VELROVE, your satisfaction is our absolute priority. That's why we offer a 60-day money-back guarantee from the date you receive your order.

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## 1. REFUND CONDITIONS

You may request a full refund within 60 days of receiving your order, no questions asked.

To be eligible for a refund:
- Your request must be made within 60 days of receiving your order
- The product must have been used under normal conditions
- You must contact our customer service team before returning any item

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## 2. HOW TO REQUEST A REFUND

Send an email to: velrove.shop@proton.me
Subject: Refund Request — [your order number]

Our team will get back to you within 48 business hours and guide you through the process.

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## 3. RETURNING YOUR ITEM

Returning the product is required to obtain your refund.

If a return is necessary, return shipping costs are the responsibility of the customer, except in cases of a defective product or an error on our part.

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## 4. REFUND TIMELINE

Once your request has been approved, the refund will be processed within 6 to 10 business days to your original payment method.

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## 5. NON-REFUNDABLE ITEMS

Items that have been used for more than 60 days are not eligible for a refund.

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For any questions: velrove.shop@proton.me